How community politics became customer service politics (and then consumed British politics from within)

This is the story of how a Liberal pamphlet from 1980 led to the collapse of the British political system. In this imminently post-Brexit period when everyone has their own pet theory for why British politics is in the state it’s in, this might be one of the most tenuous explanations out there, but I think there’s an interesting story to be told here, so let’s explore.